REFUND POLICY

Seller's Return and Refund Policy:

If you are not satisfied with your purchase and wish to return it, please contact us via email.
Email: support@mybrandshop.us

Please provide your order number and the reason for the return. Our customer service team will review your return request. If approved, we will inform you of the next steps.

Orders can be cancelled within 7 days of placement. The processing time is 14 days. An order can be cancelled if the cancellation request is made prior to the shipping date and within the cancellation period specified on the website.

1. To obtain return instructions, please contact us at support@mybrandshop.us within 14 days of receiving the package. Your return shipment must be postmarked within 30 days of receipt of the goods.

2. We do not accept returns unless the items are defective and the defect was caused by the seller. In such cases, the items will be replaced (subject to availability) or the purchase price refunded, at the buyer's discretion.

3. To be eligible for a return, the item must be unused, securely packaged, in the same condition as received, and in a resalable state. It must also be in its original packaging.

4. Redeemed gifts are excluded from returns and cannot be exchanged for cash.

5. The buyer bears all costs associated with the return shipment.

6. After shipping the package, we require the air waybill number and clear photos of the return package. Please photograph the item before shipping for your records.

7. If the buyer has not received the ordered package after 3 months, they may contact the seller to find a resolution. 8. If the return is initiated by the consumer, the consumer bears the shipping costs. The exact cost depends on the chosen shipping carrier. If the goods received are damaged or incorrect due to an error on our part, the consumer does not bear the shipping costs.

9. If the goods are returned as part of the standard return process, the refund will be issued within 14 days of receipt and inspection of the goods to ensure they are in perfect condition. The refund will be issued via the original payment method.

Upon receipt of your return, we will inspect it within 7–15 business days. You will receive a notification regarding the approval or rejection of the refund within 7–15 business days. If approved, you will receive the refund within 7–15 business days.

Partial refunds (if applicable):

1. The item is not in its original condition, is damaged, or is missing parts for reasons not caused by the seller.

2. The item was returned more than 14 days after receipt.

Refunds not possible (if applicable):

1. Returns without original packaging and documentation will be rejected.

2. Opened or damaged packaging will not be accepted.

3. The package was lost in transit and did not reach the seller.

Exchanges (if applicable)

1. We only exchange items if they are defective or damaged.

2. If you wish to exchange an item for the same item, please email us at support@mybrandshop.com.

Return address: 2506 Avondale Dr, Colorado Springs, CO 80917, USA

If the return is initiated by the customer, the customer bears the shipping costs. The exact cost depends on the chosen shipping carrier. If the goods are damaged or incorrectly delivered due to an error on our part, the customer does not bear the shipping costs.